We believe good skincare should feel uncomplicated.
Whether you're wondering about our ingredients, how to use your balm, or when your order will arrive, we've gathered the answers to the questions we're asked most often.
If you can't find what you're looking for, we'd love to hear from you.
Frequently Asked Questions
We currently ship throughout New Zealand only. Orders are typically dispatched within 1–2 business days.
Once your order has been dispatched, delivery usually takes 1-3 business days within the North Island and 2-5 business days for the South Island. Rural addresses may take a little longer.
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
All of our products are hand made in Tauranga, Bay of Plenty, New Zealand. Our Deer Tallow is sourced from the South Island of New Zealand from a mix of farmed and wild caught deer.
Yes. Simply enter the recipient's shipping address at checkout. If you'd like to include a gift message, leave a note with your order and we'll happily include a handwritten card.
For hygiene reasons, we can only accept returns on unopened, unused products in their original condition within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
If your parcel arrives damaged, or you've received the wrong item, please contact us within 7 days of delivery with your order number and a few photographs. We'll work quickly to put things right.
Not in the way many people expect.
We use carefully rendered New Zealand deer tallow, which has a much lighter colour and aroma than traditional beef tallow. Each balm is blended with botanical oils, butters and extracts, resulting in a subtle, natural scent rather than an animal smell.
Many customers tell us they were pleasantly surprised by how little they noticed the tallow itself.
Yes, many people enjoy using our balms as a facial moisturiser, particularly if they have normal, dry or mature skin.
If your skin is naturally oily or acne-prone, we generally don't recommend using rich tallow balms as an everyday facial moisturiser. Oily skin naturally produces higher levels of sebum, and heavier balms can feel occlusive for some skin types.
If you're unsure, we recommend patch testing first or starting with a small amount.
Always apply tallow balms to freshly cleansed skin.
Our tallow is sourced from New Zealand deer. It is carefully rendered, filtered and blended in small batches with thoughtfully selected botanical ingredients.
Our formulations are intentionally simple and designed with sensitive skin in mind. Many products contain soothing botanical ingredients such as calendula, chamomile and kawakawa.
Our Nurture Baby Barrier Balm has been formulated specifically for delicate skin and contains no added fragrance or essential oils.
For babies under six months, or if your child has a medical skin condition, we recommend seeking advice from your healthcare professional before introducing any new skincare product.
Store your balm in a cool, dry place away from direct sunlight. Because our products are made with natural oils and butters, they may soften in warm weather or become firmer in colder temperatures. This is completely normal and does not affect performance.
Our balms are best used within 12 months of opening. As with all natural skincare, keeping water out of the jar and replacing the lid after use will help maintain freshness.
Our balms are completely waterless, meaning they do not require conventional preservatives. Instead, we formulate with stable oils and natural vitamin E to help protect the freshness of the ingredients.
